ORDER

All of our pet products are carefully processed and prepared before shipping to ensure quality and safety for your furry friend.
Please allow 1–3 business days for order processing. Once your order is shipped, you will receive a confirmation email with a tracking number.
Additional processing time may be required during peak seasons or for order verification purposes.

TRACK YOUR ORDER

Once your order is successfully placed on our website, you will receive an email confirming that your order has been processed.
When your package has been shipped, you will receive another email containing your tracking number.
(Please also check your spam or junk folder if you do not see it in your inbox.)
If you have any questions about your order, feel free to contact our support team at support@pawifyco.com for assistance.

SHIPPING

We work with trusted logistics partners to ensure reliable and secure delivery services.
United States: Estimated delivery within 7–15 business days after shipment.
International orders: Estimated delivery within 7–20 business days after shipment.
Please note that delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.

SHIPPING NOTICE

Pawifyco works with professional fulfillment and logistics partners to ensure reliable order processing, shipment tracking, and secure delivery for our customers.

SHIPPING FEE

We currently ship primarily within the United States and selected international regions.
Free shipping may be available on eligible orders.
If you need to make any changes to your order before it is shipped, please contact our customer support team as soon as possible at support@pawifyco.com.

ORDER CHANGES & CANCELLATION

You may request changes or cancel your order within 24 hours after placing it.
After 24 hours, if your order has already entered processing, we may no longer be able to make modifications.
Cancellations requested within 24 hours are free of charge.
After 24 hours, a handling fee may apply depending on the processing status of the order.

We appreciate your understanding as each order is processed efficiently to ensure timely delivery for you and your pet.

IMPORTANT NOTES

Please make sure to provide accurate information when placing your order:
We are unable to ship to PO Box addresses.
A valid phone number may be required for carrier delivery confirmation.
Please use a valid email address to receive order updates and tracking information.
Customs duties or import taxes, if applicable, are the responsibility of the customer.

RETURNS POLICY

We accept returns or replacements within 30 days of delivery only if the item arrives damaged, defective, or incorrect.
We do not accept returns based on change of mind, aesthetic preference, or normal wear and tear.

To be eligible for a return:

1. The issue must be reported within 30 days of delivery.
2. The item must be unused and in its original condition and packaging.
3. Proof of purchase is required.
4. Clear photos or videos showing the damage or defect must be provided.

To start a request, please contact us at: support@pawifyco.com.

Approved returns must be sent to:
108-118 Brea Canyon Road, City of Industry, California 91789, United States
Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide assistance.

Governing Law

This Shipping & Delivery Policy shall be governed and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.