ORDER

All of our pet products are carefully processed and prepared before shipping to ensure quality and safety for your furry friend.
Please allow 7-15 business days for order processing. Once your order is shipped, you will receive a confirmation email with a tracking number.
Additional processing time may occasionally be required for order verification purposes.

TRACK YOUR ORDER

Once your order is successfully placed on our website, you will receive an email confirming that your order has been processed.
When your package has been shipped, you will receive another email containing your tracking number.
(Please also check your spam or junk folder if you do not see it in your inbox.)
If you have any questions about your order, feel free to contact our support team at leoextrade@gmail.com for assistance.

SHIPPING

We work with trusted global logistics partners, including DHL, FedEx, and Aramex, to ensure fast and reliable delivery.
United States: 7-15 business days after shipment
Please note that delivery times may vary depending on your location and customs processing.

SHIPPING FEE

We offer free shipping on most orders selected international regions.
If you need to make any changes to your order before it is shipped, please contact our customer support team as soon as possible at support@pawifyco.com

ORDER CHANGES & CANCELLATION

You may request changes or cancel your order within 24 hours after placing it.
After 24 hours, if your order has already entered processing, we will no longer be able to make modifications.
Cancellations within 24 hours are free of charge.
After 24 hours, a 10% handling fee may apply.

We appreciate your understanding as each order is processed quickly to ensure fast delivery for you and your pet.

IMPORTANT NOTES

Please make sure to provide accurate information when placing your order:
We are unable to ship to PO Box addresses.
A valid phone number is required for delivery confirmation by carriers.
Please use a valid email address to receive order updates and tracking information.
Customs duties or import taxes may apply depending on your country’s regulations and are the responsibility of the customer.

RETURNS POLICY

We accept returns or replacements within 30 days of delivery only if the item arrives damaged, defective, or incorrect.
We do not accept returns based on change of mind, aesthetic preference, or normal wear and tear.

To be eligible for a return:

1. The issue must be reported within 30 days of delivery.
2. The item must be unused and in its original condition and packaging.
3. Proof of purchase is required.
4. Clear photos or videos showing the damage or defect must be provided.

To start a request, please contact us at: support@pawifyco.com.

Approved returns must be sent to:
108-118 Brea Canyon Road, City of Industry, California 91789, United States
Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a replacement or refund where appropriate.

Non-Returnable Situations

We do not accept returns for:

• Change of mind
• Minor natural variations in cedar wood grain or color
• Normal wear and tear (scratching, chewing)
• Damage caused by improper installation or misuse
• Sale items or gift cards
• Customized or pre-assembled products

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, customers have the right to cancel or return their order within 14 days as required by EU consumer law. Items must be unused and in original packaging.

Refunds

Once we receive and inspect the approved return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at support@pawifyco.com

Governing Law

This Refund & Return Policy and Shipping Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.